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Noticeboard

Newton Road will be resurfaced throughout the week commencing 27th October - ensure you allow plenty of time to get here as we cannot see you if you are late for your appointment.

Appointments

Choice

You may express a preference for which clinician you wish to consult; and indeed we encourage this to facilitate patient-centred continuity of care. Please ask at reception if you wish to formally record your preference, which is subject only to availability.

Booking an Appointment

diaryTo book an appointment you can book on-line, call in to our reception, or telephone the surgery. Whichever method, please give the receptionist as much information as possible. They are here to help you and ensure that your medical needs are met in the best possible way.

Appointments are normally available Monday to Friday mornings and afternoons. Most doctors’ morning surgeries start at 8:30am and finish at about 11:30am. Afternoon surgeries usually start at 2:30pm and finish at about 5:30pm although patients with ‘urgent’ medical problems will be seen by the duty doctor after 5:00 pm. Surgery times may vary to meet other demands and circumstances.

Online Services

calendar Click here to book/cancel your appointment online

 


Urgent cases are seen on the day, either by a Nurse Practitioner or by the duty doctor. If medically necessary the Nurse Practitioner will refer you to the duty doctor as soon as practicable. Please only discuss the urgent matter you have come about.

If your condition is routine (non-urgent), you can plan your appointment in advance and can book up to 5 weeks ahead, subject to availability on a first come, first served basis. This will also make it easier to book with your GP of choice. Please tell the receptionist if this suits you better.

Please remember that we are only expected to make an offer of an appointment. We will try to meet your needs but if nothing we offer is convenient for you we may have to ask you to contact us again when more appointments may have become available.

You can expect to see a nurse within one working day. You may be offered an appointment with a Nurse Practitioner for a wide range of common minor illness problems. Our Nurse Practitioners are qualified to prescribe from a range of medicines.

Let us know immediately if your call is an emergency.

Let us know if more than one person in the family needs to be seen. We can give you a longer appointment if necessary.

Tell us if you want someone to accompany you during an examination or a private room to discuss any matters. Remember that the results of tests can only be given to the patient.

Chaperones

If the doctor or nurse is going to carry out an intimate or personal examination they will explain the examination, procedure or consultation and will offer you the choice to have a chaperone present in the room during the examination or consultation. Some clinicians may require a chaperone to be present. You can choose whether a member of staff provides the chaperone, or a person of your own choice. If a chaperone cannot be made available at that time then another appointment will be made for you.

 
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