Part Time Receptionist

Harborough Field Surgery is looking to recruit a part time Receptionist , 25 hours per week Monday - Friday 13:30 - 18:30. The successful candidate will also need a level of flexibility to cover annual leave and sickness cover.

We are looking for an enthusiastic and ideally experienced Receptionist to join our busy friendly practice in Rushden. We are looking for a reliable, hard working and flexible person to join our reception team.

Main Duties of role

Greet patients and visitors as they enter the GP practice

Be welcoming, friendly and helpful to patients and visitors

Book in, amend and cancel patient appointments both in person, online and over the phone in accordance with the practices appointment procedures

Signpost patients to the correct services and ensure all patients and visitors are redirected accordingly

Ensure the practice is running smoothly and efficiently and helping the practice manage its extensive patient load

Manage online consultations effectively using triage system, and assisting patients who are unable to use online services

Be a bridge between patients and the members of the healthcare team to optimise care

Undertaking administrative tasks

Maintaining the front reception area, ensuring it remains clean and tidy and free of any obstruction and mess

Liaising with healthcare professionals when necessary

Helping new patients get settled into the practice by walking them through the process of officially joining the GP

Using computers to arrange and amend appointments, helping GPs and nurses stay on top of their workload, and managing e-consultations and patients notes

Person Specification

Qualifications

Essential

GCSE grade A-C (9-4) in English and Maths (or equivalent)

Desirable

NVQ in Customer Service or equivalent experience

Experience

Essential

Experience working with the general public

Experience in administrative roles

Desirable

Previous experience as a GP receptionist

Previous experience as a general receptionist

Knowledge of the EMIS system or System One • Experience working in a healthcare setting