We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible care.
This information may be used for management and audit purposes. However, it is usually only available to, and used by, those involved in your care. You have the right to know what information we hold about you. If you would like to see your records, please put your request in writing to our business manager.
When you register with another practice your records will be transferred electronically and automatically. If you do not want this to happen you must inform the new practice at the time you register with them.
Freedom of Information Act
A schedule of what information is available under the Act can be obtained from our reception or by contacting our Business manager on (01933) 354200. Any subsequent request for information under the Act must be made in writing to the Business manager.
Policy on Violence and Abuse
We aim to treat our patients courteously at all times and expect our patients to treat us in a similarly respectful way. We take seriously any intimidating, threatening, abusive or violent behaviour against any of our staff, patients or us. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.
Complaints & Acknowledgements
Harborough Field Surgery aims to give a friendly and professional service to all our patients. If you have any constructive ideas for improving our service or simply wish to comment about it then we will be pleased to hear from you. However, if you have any concerns about any aspect of our service, please let us know. Speak to whomever you feel most comfortable – your GP, our manager or our reception staff will be happy to help. In the majority of cases, concerns can be resolved quite easily.
A complaint leaflet and form are available from reception. However, if you do not feel able to approach the practice direct, you can contact NHS England.
CHANGE IN THE PROCESS FOR PATIENTS WANTING TO MAKE A COMPLAINT ABOUT SERVICES COMMISSIONED BY NHS ENGLAND
FROM APRIL 1ST 2013 NHS ENGLAND IS RESPONSIBLE FOR THE DIRECT COMMISSIONING OF
- GP SERVICES
- DENTAL SERVICES
- COMMUNITY PHARMACY SERVICES
- OPTOMETRY SERVICES
- HEALTH VISITING SERVICES
- SCREENING SERVICES
MAKING A COMPLAINT
IF YOU ARE UNABLE TO DISCUSS YOUR COMPLAINT DIRECTLY WITH YOUR PROVIDER YOU CAN ASK NHS ENGLAND TO LOOK INTO YOUR CONCERNS. THE CONTACT DETAILS FOR NHS ENGLAND ARE:
TELEPHONE: 0300 311 22 33
POSTAL ADDRESS: NHS Commissioning Board, PO Box 16738, Redditch, B97 9PT
THIS WILL DIRECT YOU TO A CUSTOMER CONTACT CENTRE WHO WILL DEAL WITH YOUR CONCERNS AND AGREE ACTIONS TO RESOLVE THEM.
Deputy Director of Nursing
Herts and S Midlands Area Team NHS England April 2013