You may express a preference for which clinician you wish to consult; and indeed we encourage this to facilitate patient-centred continuity of care. Please ask at reception if you wish to formally record your preference, which is subject only to availability.
Booking an Appointment
To book an appointment you can book on-line, call in to our reception, or telephone the surgery. When booking an appointment our reception staff will need to ask you a few questions so they can direct you to the most appropriate healthcare professional - this may be a GP or a practice nurse. The answers to these questions are confidential and ensures that you will have an appointment booked that best suits your clinical needs.
We politely ask patients to only discuss one problem per appointment. This ensures that clinics run to schedule for the benefit of all patients. Longer appointments are available should you require an additional appointment to discuss further problems and are booked based on clinical need following an assessment. Our receptionists are more than happy to help you booking the correct appointment type and health for your healthcare needs.
Should you arrive more than 5 minutes late for your appointment, our computer system will automatically mark you as not arrived and your appointment will need to be rebooked. We thank you for your understanding with this matter.
For registered patients we offer pre-bookable appointment 5 weeks in advance, 7 days in advance and 48 hours in advance. We also offer on the day, online booking, emergency appointments for children and vulnerable patients.
Click here to book/cancel your appointment online
Let us know immediately if your call is an emergency.
Let us know if more than one person in the family needs to be seen. We can give you a longer appointment if necessary.
Tell us if you want someone to accompany you during an examination or a private room to discuss any matters. Remember that the results of tests can only be given to the patient.
If the doctor or nurse is going to carry out an intimate or personal examination they will explain the examination, procedure or consultation and will offer you the choice to have a chaperone present in the room during the examination or consultation. Some clinicians may require a chaperone to be present. You can choose whether a member of staff provides the chaperone, or a person of your own choice. If a chaperone cannot be made available at that time then another appointment will be made for you.