Harborough Field Surgery160 Newton RoadRushdenNorthants, NN10 0GPTel: (01933) 354200
You may express a preference for which clinician you wish to consult; and indeed we encourage this to facilitate patient-centred continuity of care. Please ask at reception if you wish to formally record your preference, which is subject only to availability.
To book an appointment you can book on-line, call in to our reception, or telephone the surgery. When booking an appointment our reception staff will need to ask you a few questions so they can direct you to the most appropriate healthcare professional - this may be a GP or a practice nurse. The answers to these questions are confidential and ensures that you will have an appointment booked that best suits your clinical needs.
We politely ask patients to only discuss one problem per appointment. This ensures that clinics run to schedule for the benefit of all patients. Longer appointments are available should you require an additional appointment to discuss further problems and are booked based on clinical need following an assessment. Our receptionists are more than happy to help you booking the correct appointment type and health for your healthcare needs.
Should you arrive more than 5 minutes late for your appointment, our computer system will automatically mark you as not arrived and your appointment will need to be rebooked. We thank you for your understanding with this matter.
For registered patients we offer pre-bookable appointment 5 weeks in advance, 7 days in advance and 48 hours in advance. We also offer on the day, online booking, emergency appointments for children and vulnerable patients.
Click here to book/cancel your appointment online
Let us know immediately if your call is an emergency.
Let us know if more than one person in the family needs to be seen. We can give you a longer appointment if necessary.
Tell us if you want someone to accompany you during an examination or a private room to discuss any matters. Remember that the results of tests can only be given to the patient.
If the doctor or nurse is going to carry out an intimate or personal examination they will explain the examination, procedure or consultation and will offer you the choice to have a chaperone present in the room during the examination or consultation. Some clinicians may require a chaperone to be present. You can choose whether a member of staff provides the chaperone, or a person of your own choice. If a chaperone cannot be made available at that time then another appointment will be made for you.
You can book to have a telephone consultation with a doctor or nurse. He or she will ring you on the telephone number you have provided and within half an hour of the appointment time given. The GP or nurse will inform you if a telephone consultation is inappropriate and may ask you to make a face to face appointment. The GP or Nurse cannot consult with you by telephone if you are outside the British Isles.
Our doctors typically see four patients in the practice in the time it takes to do a single home visit. For this reason, and as we have better facilities and support, we ask our patients to come to the practice if at all possible. However, we will visit you at home if it is necessary on medical grounds and your condition means you cannot attend the practice. We cannot visit simply because you lack transport to the surgery.
Please ring before 10:30 am to arrange a visit and let us know if your condition is urgent. Please give the receptionist a clear description of the problem.
Virtually everyone who calls a GP surgery to make an appointment asks to see to a GP, but very often help will be available more quickly from other highly skilled medical professionals such as nurses or pharmacists, or from another services, including the voluntary sector, who can support people with a wide range of social, emotional or practical needs.
From January 2018 our practice will be implementing the 3 Sixty Care Partnership Navigation project in tandem with other local practices.
Receptionists from our practice have received training as care navigators, to help them to direct patients to the most appropriate source of help.
Receptionists will then be able to refer to information about other services that are available, either in the practice, other NHS providers or the wider care and support sector. In order to carry out this role the receptionists will have access to up-to-date web based information about local services in the health and care system.
If the public don’t want to answer the questions which the receptionists ask, they are not obliged to do so, however by doing so we can make sure that those people who really need to see a GP can see them as soon as possible.
East Northants Hub is a new GP led evening and weekend service where local GPs and other clinicians offer a range of services for patients registered with a GP practice in East Northants. Please visit the Hub Website for more information.
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