You can help us by:-

  • Being on time for your appointment. Our policy is that we will give a patient 5 minutes grace before the system automatically changes to a 'Did not attend' status. You will be advised by Reception that the GP or Nurse will not be able to see you and you will be required to book another appointment. 
  • Please report to Reception or use the self check in screen upon arrival. If you do not let us know you have arrived, we cannot see you and if it is too late you will be asked to re-book your appointment. 
  • Letting us know if you need to cancel, we can then offer it to somebody else 
  • Calling for a home visit or urgent appointment before 10:30 am 
  • Ringing for the results of tests between 1.30pm & 4pm. 
  • If you change your name, address or telephone number let us know - we can then keep our records up to date. Please note that you can do this on-line through our website. See our home page for details of how to apply for this service. 
  • Please give the receptionist as much information as possible - this is to ensure that they can assist you as efficiently as possible. 
  • Please keep your repeat prescription sheet in a safe place – do not leave your re-ordering of medication until the last minute.


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